Living Proof Reviews

Next day delivery arrived after 3 days, and missing free gifts advertised. "Customer Care" team response to email (this arrived 4 days later) was pretty much "yeah, sorry about that". No explanation, no delivery code for another order.

Yeah, no more business from me, I'll just buy better products from companies that care about their customers

Had an issue with an order, emailed customer services and they managed to sort out the problem efficiently. Can’t thank reshma enough!!

I purchased the hair thickening mousse …2 cans…. On a trip to the US. The shampoo and conditioner are just amazing but was totally unhappy with the flat mousse and lack of volume in my hair. I e mailed providing all the info asked for plus photos codes etc. however was told that it was the way it was meant to be. After replying I offered to send back my products for them to see but was told not to bother as they really weren’t interested. $56 down the drain literally….. back to Schwarzkopf!!

Had a blip regarding inputting a discount code and didn’t think I could rectify it but Living Proof were fantastic and responded quickly, politely and gave guidance about how to add a code in future purchases, and then they also refunded the discount I’d missed! Above and beyond, excellent customer experience

I LOVE Living Proof products! But this is the second time I have ordered from them with a missing order. It says the order was delivered, and it was not! Plus, their customer service is so slow! There are no phone numbers to call and I have to wait on emails. Find another place to order from - this is not worth the headache!
Mails!

Living proof full shampoo- I bought this and seen as it’s meant to be chemical free it made my scalp itch so much and my eyebrows it’s only when I started using this i started itching very expensive shampoo and I saw more hair actually come out which is quite worrying.. I’ve heard some bad reviews about this make and hair fall I dare’nt keep using it my hair is fine enough that’s why I thought I would try it but made my scalp worse not better I feel if I kept using more hair would come out definitely causes hair loss don’t buy waste off money I just wish I had took the other comments seriously ?

Order placed on the 2nd of November. No update provided regarding dispatch after a week so I chased the company. I was told there was a “technical error” and they were working on it. Chased after another couple of days to be told there was an “export error”. Asked for an update that day and was then on the same day told my order had expired and therefore was cancelled!!
For an expensive brand I would expect better customer care and ability to resolve issues.
Save your time and money!

Order placed Thursday, replied as below Monday:

"We have reviewed the order in line with our internal policies and have, on this occasion, made a decision not to accept the order due to stock availability."

But my money are stuck in a pending transaction..
You make your mind if they are worth it!
I don't think they are..

Really disappointed with their customer service. I have sent emails, messaged on Facebook and posted on their Facebook page all which I have received no reply to. Living proof have taken money and I have received no order confirmation and now I can’t get hold of them. Off to trading standards now

Living proof dry shampoo is hands down the best dry shampoo around. It actually leaves my hair feeling clean and like it’s been washed after using on my roots!! HOWEVER… I for the second time I have purchased a 335ml aerosol it has stopped working after the first spray! The nozzle is completely clear but nothing happens. Is there a problem with this product? I order online so this must be happening to others too? So frustrating as it’s quite expensive and I genuinely love the product.

Living Proof is dead right
This is without doubt the best product I have ever used in my adult hair life and in my view an authentic brand name.
I have used the 5 in 1 styling treatment for 3 years and it’s consistently effective. I’ve started using the conditioner and again suits my ageing hair, which I decided to grow out grey through lockdown in 2020. So I’m now
a convert and gone totally Living Proof since I’ve ordered shampoo this week. I thank you and for re delivery after DPD decided to drop my order back at your depot.

I absolutely adore Living Proof products & so does my hair. I always order directly from them as they are extremely generous with offers & good sized samples. Their customer service is second to none. I had a query recently & they responded within minutes & immediately rectified my query. My hair has never been in such good condition since using their products. They deliver very promptly as well.

Living Proof's customer service totally exceeded my expectations! I received an order which had been damaged in the mail, with the nozzle snapped off. I reached out and sent them photos of what happened. They were very kind in communications and they refunded me for the product, told me to keep it and sent me a 20% off voucher to reorder when they restocked. 10/10 exceptional service.

An amazing company with premium products. Been using Living Proof products for over a year now and it has made my hair strong and healthy. One slight issue with a delivery and it was sorted quickly and easily. They also have consultations virtually to assist you - giving you advice for the best products for your hair.

Good customer service! It’s my second order from living proof and I love the products. My hair is thin and fine and bleached (a not so winning combination ha) and their shampoos have been a dream (and especially the masks which I’ve received as a free gift). Anyway... on my second order I got a faulty dry shampoo, and was a bit upset. However, emailed on Sunday (yday), and was resolved by Monday (today) very quickly and efficiently, and will be receiving a replacement. Overall very pleased.